Refund

REFUND & EXCHANGE POLICY

Last Updated: September 2026

At Sole District, we want you to be happy with your purchase. If your order isn’t quite right, please review the following Refund & Exchange Policy to understand our return and exchange process.

1. RETURN ELIGIBILITY

You may request a return or exchange within 7 days of receiving your order.

To qualify for a return or exchange, the item must:

  • Be unused and unworn
  • Be unwashed and free from damage
  • Be in its original condition
  • Have all original tags attached
  • Include the original packaging, where applicable

Items that do not meet these requirements may not be accepted.

2. NON-RETURNABLE ITEMS

The following items are generally not eligible for return or exchange:

  • Items that have been worn, used, washed, or damaged
  • Items missing their original tags or packaging
  • Final-sale or clearance items
  • Items that show signs of alteration or misuse

3. EXCHANGE PROCESS

If you need a different size or would like to exchange an eligible product, please contact Sole District before sending the item back.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative or process the eligible return according to this policy.

4. REFUND PROCESS

Once your returned item arrives, we will inspect it to confirm that it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.

5. RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless the return is due to an item that was incorrect, defective, or damaged when received.

Original shipping charges may not be refundable unless required by applicable law or the issue was caused by an error on our part.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Photos of the packaging, where relevant

After reviewing the information, we will work with you to arrange an appropriate replacement, exchange, or refund.

7. HOW TO REQUEST A RETURN

Before sending any item back, please contact our support team through the Contact Us page to receive return instructions.

Please do not send a return to the sender address on your package without contacting us first, as this may delay the processing of your return.

8. CONTACT US

If you have any questions about our Refund & Exchange Policy or need assistance with a return, please contact the Sole District support team through our Contact Us page.

Sole District
Streetwear. Sneakers. Lifestyle.