SHIPPING POLICY

Last Updated: September 2026

Thank you for shopping with Sole District. We’re committed to getting your order to you safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and recognized holidays.

During periods of high order volume, product launches, promotions, or holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the information provided at checkout.

2. SHIPPING & DELIVERY TIMES

Estimated delivery times depend on your shipping destination:

• Domestic Shipping: 2–5 business days
• International Shipping: 7–14 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control.

3. SHIPPING COSTS

Shipping costs are calculated automatically at checkout based on your delivery location, selected shipping method, and order details.

From time to time, Sole District may offer free-shipping promotions or special delivery offers. Any applicable promotion will be clearly displayed on our website.

4. ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email or SMS containing your tracking information, where available.

You can use the tracking number to monitor your package and view the latest delivery updates provided by the shipping carrier.

5. SHIPPING ADDRESS

Please carefully review your shipping information before completing your order.

Sole District is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that the address can be changed after an order has entered the shipping process.

6. LOST, DAMAGED, OR DELAYED ORDERS

While we work with reliable shipping carriers, delays can occasionally occur.

Delivery delays may result from carrier issues, severe weather, customs processing, incorrect address information, or other circumstances outside our control.

If your package appears to be lost or significantly delayed, please contact us. We will assist you in checking the shipment status and, where possible, work with the carrier to help resolve the issue.

7. INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, or other fees imposed by their destination country.

These charges are determined by the destination country's authorities and are not included in the product or shipping price unless otherwise stated at checkout.

Customers are responsible for complying with applicable import requirements in their country.

8. CONTACT US

If you have questions about your order or shipping, please contact the Sole District support team through our Contact Us page.

We’re here to help make your shopping experience as smooth as possible.

Sole District
Streetwear. Sneakers. Lifestyle.